FEE SCHEDULE & RETAINER POLICY

Cancellation & Refund Policy

Clear, transparent terms regarding advance retainers, non-refundable forensic triage, expert witness calendar bookings, and cancellation processing timelines.

Effective: October 13, 2026•Standard Baseline Floor: ₹50,000•Lead Expert: Sunil Kumar Jangid

1. Nature of Professional Forensic Services

Digital forensic investigation, Call Detail Record (CDR) decoding, mobile bitstream acquisitions, and Section 65B IEA / Section 63 BSA legal certifications are highly specialized, non-tangible professional services.

Fees paid to Cyber Sunil (Sunil Kumar Jangid) compensate for dedicated expert investigative hours, specialized write-blocker forensic hardware allocation, proprietary analytical tool usage, and statutory liability assumed in issuing court-admissible reports. Consequently, fees are not based upon or refundable against litigation outcomes.

2. Evidence Triage & Feasibility Baseline (₹50,000)

Our strict ₹50,000 baseline floor covers the preliminary acquisition, cryptographic hashing (SHA-256), chain-of-custody logging, and feasibility analysis of your submitted digital artifacts.

Non-Refundability Trigger:

Once physical evidence media is received at our laboratory, or once encrypted digital archives (e.g. CDR logs, WhatsApp databases, or server dumps) are unsealed and cryptographic hashing has commenced, the ₹50,000 baseline fee becomes 100% non-refundable under any circumstances.

3. Adverse or Unfavorable Scientific Findings

Under Indian law and forensic science ethics, an independent expert witness is an officer of truth.

  • No Refund for Adverse Data: If our objective scientific examination reveals that evidence was intentionally fabricated by the client, is corrupted beyond physical recovery, or directly disproves the defense theory, no refund will be granted.
  • Scientific Integrity: Clients and instructing counsel pay for rigorous forensic examination and truthful reporting, never for predetermined or tailored legal outcomes.

4. Expert Witness Court Appearances & Deposition Bookings

In-court testimonies and depositions (billed at ₹75,000/day + actual transit/lodging) require blocking Lead Investigator Sunil Kumar Jangid’s entire calendar:

CANCELLATION > 48 HOURS NOTICE

If written notice is received at least 48 hours prior to the court date, 50% of the appearance retainer may be credited toward a future mutually agreed date within 60 days. Non-refundable travel tickets already booked will be charged at actuals.

CANCELLATION < 48 HOURS / ADJOURNMENTS

If a matter is adjourned, passed over, or settled by the parties less than 48 hours before the scheduled testimony, the full daily retainer is strictly non-refundable, as other litigation matters were turned away.

5. Eligible Pre-Commencement Cancellations & Timelines

A client may cancel an engagement and request a refund only if written notice via email is received prior to the physical receipt of media or unsealing of evidence files:

  • Administrative Deduction: Approved pre-commencement cancellations are subject to a flat 10% deduction to cover conflict-of-interest checks, preliminary advocate consultation, and banking transaction fees.
  • Refund Mode: All approved refunds will be credited solely to the original bank account or UPI handle from which payment was initiated via NEFT/RTGS. Cash refunds are strictly prohibited.
  • Turnaround Time: Once approved in writing, refunds are executed within 7 to 10 banking business days.

6. Chargeback Protection & Legal Recourse

Initiating an unauthorized chargeback or payment reversal through a credit card issuer or UPI gateway without prior written resolution constitutes a material breach of contract.

In the event of an unjustified chargeback, Cyber Sunil will furnish complete forensic logs, signed engagement agreements, SHA-256 chain-of-custody records, and statutory certificates to the payment aggregator and reserves the right to recover damages and legal costs before the competent civil courts in Jaipur, Rajasthan.

Need Clarification on Retainers or Invoices?

Reach out directly for formal proforma invoices and retainer details.